The diagnostics offers the following test commands: Level 2 runs more in-depth tests and takes longer to complete. The following command change the diagnostics level for the memory and disks.ĭefault is Level 1. Help displays the description of the command.ģ. Run tests using the following commands (commands may differ depending on the diagnostics version):
NOTE: This process interrupts 'Production' traffic until the appliance is restarted normally.ġ. Enter log on to record the output to memory.Ģ. Type ? or Help to see the list of available commands. After the Customer Diagnostics are loaded and running, the >Diag> prompt displays.Select the version of Customer Diagnostics that you wish to load.Note: Enter s if you wish to go back to the normal boot image menu. Enter d when a list of available Customer Diagnostic versions appear.During bootup, press the space bar to interrupt the default boot image selection to select an alternate system image when you see seconds remaining display onscreen.Use the following links to download the current version of the diagnostics:Īccessing Customer Hardware Diagnostics on this platform (using the serial console cable) The URLs to access the Customer Hardware Diagnostics code are platform specific. or be running 5.4.3.7 or higher in the 5.x branch. NOTE: If uploading/upgrading to Diagnostics 2.1.4, you must be running or upgrade to 6.2.7.1 or later or run 6.3.x.x. The new diagnostic software has been successfully downloaded.įrom enable mode use "restart upgrade" to install the new diagnostic software.īlue Coat SG-S200 Series# restart upgrade The following example shows how to install diagnostics on the SG-S200:īlue Coat SG-S200 Series#(config) diag-upgrade-path īlue Coat SG-S200 Series# load diag-upgrade
To install/upgrade a new version of diagnostics enter the following CLI commands: If the output from this command indicates that a version of Customer Hardware Diagnostics code is present, proceed to the next section for steps to access the diagnostics.Ģ. To check if the Customer Hardware Diagnostics are present on the appliance A newer example would be a serial number for March 5 2012, which corresponds to 1012xxxxxx, where 1012 = the 10th week of the year 2012.For August 16 2010, this corresponds to a serial number of 3310xxxxxx where 3310 = the 33rd week of the year 2010.The first 4 numbers represent the week number and year that a given device was manufactured. NOTE: The manufacturing date of an appliance can be seen based on its serial number. Customer Hardware Diagnostics are available on SG9000's manufactured on or after the Aug 16 2010.Beginning with SGOS 5.4.3.7, a CLI command exists to show if any customer hardware diagnostics code is present and the version of the diagnostic code.Confirm availability of the Customer Hardware Diagnostics on the appliance
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